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As the healthcare landscape becomes increasingly complex, patients must overcome significant barriers to accessing the necessary medicines, including support services. Under the leadership of President Nicole Faucher, Clearway Health is committed to tackling these challenges through collaboration with hospitals and health systems to develop and manage their speciality pharmacy programs.
Designed as a new way to create access to medications that benefit patients while being a sustainable asset for any point-of-care provider.
Clearway Health's Mission and services
Clearway Health's Vision — "Transformative specialty pharmacy services that let hospitals and health systems focus on their core mission, enhance clinical programs and create a sustainable legacy in their communities."(https://www.clearwayhealth.com/). Clearway Health accomplishes this mission through a variety of services, including:
Specialty Pharmacy Knowledge: Utilizing broad expertise in speciality pharmacy to help them better succeed.
Program Design Developing Custom Specialty Pharmacy Programs for each partner hospital/health.
Accessing Medications: Improving the flow of complex and often costly speciality medications from the physician's office to the pharmacy and the patient.
Network Growth: Increasing the access of speciality pharmacy services to a broader patient cohort.
Embedded Staff: Our team members co-located with partners to provide embedded consulting and subject matter expertise.
Nicole Faucher: A Corporate Leader with a vision
Nicole Faucher, Clearway Health: President Nicole Faucher has over 20 years of broad leadership experience in the health system. Her experience includes direct patient care, operations, healthcare technology, and strategic planning. Her responsibilities include Clearway Health's strategic plan, financial performance, technology delivery, operations, market expansion, and client development, according to her profile on the Forbes Business Council. After joining Clearway Health in 2021, Faucher has played a key role in the company's growth and maturation. Her leadership reflects a commitment to an inclusive, authentic workplace culture and a passion for staying connected to the patient experience.
His ambitions stretch far beyond operations excellence. Her mission is to drive an integrative transformation of hospitals from cost centres to revenue generators through speciality pharmacy services to positively affect patient care and community service. As she points out in her MedCity News articles, you need a Chief Pharmacy Officer (CPO) in your C-suite to make this happen.
The Reference Procedure of Clearway Health
Although the specific logistics of the referral process are not detailed on Clearway Health's website, the company's concentration on medication access and patient support implies a straightforward and patient-integrated referral process. With this direct access to the patient population, in place of a traditional channel, Clearway Health integrates into current workflows to facilitate timely referrals to speciality pharmacy care. We work as a physician-pharmacist partnership with open lines of communication between all parties involved in this potential transition to speciality medications.
Clearway Health's specialty pharmacy expertise includes several areas:
Lived experience in a specialty pharmacy
Speciality pharmacy: Understanding the complexities around speciality medications and their management.
And to help us meet those needs through Partner Discovery:
Medication Access: Dealing with the sometimes rocky road of insurance approvals and financial assistance to keep patients able to pay for their medications.
Network Expansion: Building and managing networks of pharmacies and providers to ensure the availability of speciality pharmacy services.
Embedded Staff: One of the best ways to partner is by sending close experts to partner organizations.
Transforming Healthcare through Partnership
Clearway Health's partnership model offers several advantages for hospitals and health systems. By outsourcing the complexities of specialty pharmacy operations, these organizations can:
● Improve Patient Care: Provide patients with access to specialized medications and comprehensive support services, leading to better health outcomes.
● Enhance Revenue: Generate new revenue streams through the operation of a successful specialty pharmacy program.
● Reduce Administrative Burden: Free up internal resources to focus on other critical areas of patient care.
● Strengthen Community Ties: Improve service delivery and establish a high-touch patient engagement program, differentiating themselves within their community.
The Importance of Patient-Centricity in Specialty Pharmacy
A core tenet of Clearway Health's approach, driven by Nicole Faucher's patient-focused vision, is the unwavering commitment to patient-centricity. In the realm of specialty pharmacy, where patients often manage complex and chronic conditions, personalized care and comprehensive support are paramount. Clearway Health understands that access to medication is only one piece of the puzzle; patients also require education, counseling, and ongoing monitoring to ensure optimal outcomes.
Clearway Health's patient-centric model emphasizes:
● Personalized Care Plans: Tailoring medication therapy and support services to the unique needs of each patient.
● Medication Adherence Support: Providing education, reminders, and counseling to help patients stay on track with their treatment regimens.
● Financial Assistance Navigation: Assisting patients in navigating the complexities of insurance coverage and identifying financial assistance programs.
● Proactive Patient Outreach: Regularly communicating with patients to monitor their progress, address concerns, and provide ongoing support.
● 24/7 Access to Pharmacists: Ensuring that patients can reach a pharmacist whenever they have questions or need assistance.
This emphasis on patient-centricity not only improves patient outcomes but also enhances patient satisfaction and loyalty. By building strong relationships with patients, Clearway Health helps hospitals and health systems establish themselves as trusted partners in their patients' healthcare journey.
The Role of Technology in Advancing Specialty Pharmacy
In today's digital age, technology plays a crucial role in enhancing the efficiency and effectiveness of specialty pharmacy services. Clearway Health leverages advanced technology solutions to streamline operations, improve communication, and enhance patient engagement. This includes:
● Electronic Health Record (EHR) Integration: Seamlessly integrating specialty pharmacy services with existing EHR systems to ensure accurate and timely information sharing.
● Telehealth Capabilities: Utilizing telehealth platforms to provide remote patient counseling, medication monitoring, and support services.
● Mobile Applications: Developing mobile apps that empower patients to manage their medications, track their progress, and communicate with their healthcare providers.
● Data Analytics: Leveraging data analytics to identify trends, optimize medication therapy, and improve patient outcomes.
Nicole Faucher understands the transformative potential of technology in specialty pharmacy and is committed to investing in innovative solutions that enhance patient care and improve operational efficiency. By embracing technology, Clearway Health is helping hospitals and health systems stay at the forefront of specialty pharmacy care.
Wrapping up
Under Nicole Faucher's leadership, Clearway Health is poised to continue its growth and expansion, transforming the landscape of specialty pharmacy services. By prioritizing patient access, fostering collaboration, and leveraging its deep expertise, Clearway Health is empowering hospitals and health systems to deliver exceptional care and build a healthier future for their communities. Her dedication to innovation and patient-centered care ensures that Clearway Health will remain a leader in the evolving healthcare landscape.
