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Today, if you want to book a flight, check your bank account balance, or order groceries from the comfort of your couch, all it takes is tapping an app or clicking a button. The work is instantaneous, simple and digital.
However, interacting with the healthcare system — whether to book a specialist appointment, check on your insurance coverage, or fill out a mountain of paperwork before an appointment — tends to feel like jumping into the past. Doctors and nurses — the individuals who should be dedicating themselves full-time to patient care — currently struggle with administrative tasks, such as documentation, data entry, and making phone calls, for hours every day. This heavy administrative burden costs the U.S. healthcare system tens of billions of dollars and results in significant staff burnout.
This is the problem that Notable was designed to address.
Notably, it is the leading intelligent automation platform for clinical operations, computerizing repetitive work to help healthcare providers restore humanity to healthcare. It isn't here to put doctors and nurses out of a job; instead, it gives them a powerful digital workforce that operates behind the scenes, invisible, but taking care of all the frustrating paperwork and repetitive tasks. The company's mission is to "re-humanize" healthcare in a way that gives back time and purpose to staff through intelligent automation, enabling them to work at the top of their license and be supported like never before.
The Visionary Behind the Change
The drive to repair this broken system comes from Pranay Kapadia, Co-founder and CEO of Notable. His motivation was deeply personal, stemming from the frustration he witnessed in his own family of doctors, who believed they were being turned into "the world's most gentlemanly well-paid data collectors" instead of healers.
Kapadia soon saw that the big problem was not so much a lack of smart doctors as the total absence of time.
"In fact, there's even a deeper meaning to the company's name," Mr Kelly said.' It's a quiet acknowledgement of the disbelief Kapadia encountered when he first launched his effort to bring enterprise-level automation to this conservative industry. People would often say to him, "You can't do that." By christening the company Notable, he transformed that scepticism into a call to action, demonstrating that smart automation is not only possible — it's needed in today's healthcare system.
Your New Digital Co-Workers: AI Robots
Powering the core of Notable is a robust technology known as AI Agents. Consider them in the same way as virtual staff, but they never sleep and never make mistakes.
Unlike small, cute software toys that address a single, minor problem, Notable's platform is an operating system for automation. It leverages a combination of advanced AI and deep learning to comprehend complex healthcare workflows, enabling them to be performed automatically.
AI Agents are implemented enterprise-wide within the hospital to address incremental work volume growth, while there is no plan for incremental staffing. They automate millions of tasks each day, from scheduling complex patient appointments to verifying eligibility for benefits.
Health systems can easily create and launch their own custom automations without requiring deep coding expertise using the Flow Builder. This flexibility enables Notable to support the specific rules and workflows of any clinic or department.
Sidekick is the AI co-pilot for the human workforce. Below the surface, it all works in the same way; users can query Sidekick with natural language (by speaking or typing) and Sidekick will instantly pull up an access-tuned card with access-tuned information — like quickly scanning a complex insurance policy to check a rule during a patient phone call, or pulling up precise pieces of patient data.
Notably,ily integrates with the largest Electronic Health Record (EHR) systems—the key software infrastructure central to modern hospitals, such as Epic and Oracle Health. This deep integration enables the AI Agents to shuffle data and carry out tasks with a level of accuracy and speed that no human can replicate within the system.
Solving the Patient Access Crisis
One of the most excruciating parts of the healthcare journey is just getting in the door. Notable takes the friction out of patient access overall, transforming it into a simple digital experience:
● Scheduling and Intake: A convenient digital experience – no more phone tag or confusing portals. Automated appointment scheduling, pre-visit registration, and insurance confirmation. For health systems, the results have been nothing short of striking: more than a 90% decrease in check-in time per patient, for example, and a one-third drop in patient no-shows, which is a significant financial boon to clinics.
● Referrals: When a patient is referred to a specialist by a primary care doctor, the process often involves fax machines, phone calls, and manual transcription of data. Notable's AI — which can transcribe thousands of faxed referrals in an instant — automates the transcription process for those referrals, ensuring that end patients don't get lost and specialists have immediate access to accurate information.
Reclaiming the Business of Medicine
The administrative bloat is felt from the front desk all the way to one of the most crucial financial functions at health systems—the Revenue Cycle. Notable's AI Agents master this intricate world:
● Prior Authorizations: The bane of medicine, health systems' compliance with orders that require insurance companies to permit a procedure or treatment is a significant challenge. It's a time-consuming process that often involves more than one phone call and filling out multiple forms. Notable has automated 91% of successful authorizations, freeing up precious staff time and accelerating patient care.
● Value-Based Care: In payment systems linked to quality rather than volume, all patients must receive the appropriate screenings and follow-up care. AI Agents proactively identify patients with "care gaps" (such as missed annual screenings or follow-ups) and send them personalized outreach — automatically closing thousands of gaps while also improving overall quality metrics.
The Tip: A Marriage of Nutrition and Grocery Shopping
In summary, Notable is helping to create the new workforce for healthcare. Automating more than 1.5 million administrative tasks a day across over 12,000 care sites is yielding tangible results: saving major health systems millions of dollars each year, reducing staff burden, and, critically, enabling clinical teams to refocus on their primary mission of healing.
As CEO, Pranay Kapadia preaches that the paradox of healthcare AI is that only by automating can you make the system more human. Notably, it eliminates the pain of time-consuming, labour-intensive paperwork for clinicians and saves the expensive, frustrating data entry of facts already known in healthcare for everyone. The future of medicine is a place where AI handles the logistics, and humans handle the connection.
